Privacy Policy
MasterTells is committed to protecting your privacy. This Privacy Policy explains how Depth Software LTD ("MasterTells") collects, uses, shares and protects personal information when you use the MasterTells apps for iPhone and Mac (the "Service") and this website. It is written to comply with the EU General Data Protection Regulation (GDPR) and the privacy laws of the other places where MasterTells is available.
1. Who is responsible
Depth Software LTD, Efesou 9, 5280 Paralimni (Famagusta), Cyprus. Tax ID Number (TIN) CY60316577P. Contact: contact@mastertells.com.
2. Information collected
- Account information: your email address, the name you give your account, your sign-in credentials, and the information Apple or Google share when you sign in with them.
- Your content: the conversations you record or import, their transcripts, the recaps and analyses made from them, the background you write, and the questions you ask. Recordings stay on your devices and are not uploaded.
- Usage and device information: how you use the app, including recordings of how you move through its screens with all text hidden, device identifiers, device model, operating system and language, and diagnostic and crash data. This never includes your content.
- Purchase information: your subscription or purchase, its status and its dates, as received from Apple. MasterTells never receives your payment details.
- Support communications: the messages you send to support.
3. How it is used
| Purpose | Information | Legal basis (EEA and UK) |
|---|---|---|
| Create and secure your account | Account information | Performance of a contract |
| Transcribe, write recaps, analyze and answer your questions | Your content | Performance of a contract |
| Manage subscriptions and purchases | Account and purchase information | Performance of a contract |
| Improve the app and fix errors | Usage and device information | Legitimate interests |
| Answer support requests | Support communications | Performance of a contract |
| Comply with the law and protect rights | Any of the above, as needed | Legal obligation; legitimate interests |
Recaps, analyses and answers are generated by artificial intelligence. Your content is never used to train AI models, by MasterTells or by its providers.
The analyses describe how people communicate. They are made only when you ask, and only you and the people you share with can see them. MasterTells makes no automated decisions with legal or similarly significant effects on anyone.
4. How it is shared
MasterTells does not sell your personal information. It shares it only:
- With service providers that process it on MasterTells' behalf, under a data processing agreement. Apple, for purchases and sign-in, and Google, for sign-in, act on their own account.
- With the people you choose: the people you share a space with can see what is in it.
- When the law requires it, or to protect the rights and safety of users and others.
- In a business transfer, such as a merger or acquisition, under this policy.
5. International transfers
MasterTells is based in Cyprus and stores your information in the European Union. Some of the providers that help run the Service, for AI processing, hosting, analytics, error reports and email, are in, or belong to companies in, the United States, so your information may be transferred to or accessed from there. When it is, MasterTells relies on safeguards recognized by the European Commission, such as the EU-U.S. Data Privacy Framework or Standard Contractual Clauses, which keep the protection the GDPR requires.
6. How long it is kept
Information is kept for as long as your account is active and as needed to provide the Service, then deleted, unless the law requires keeping it longer. You can delete a conversation or your account at any time. An account inactive for 12 months is deleted, after notice by email.
7. Security
Your information is encrypted in transit and at rest. Each conversation is encrypted with its own key, and only your devices, and those of the people you share with, can open what is stored. When you delete your account, nothing readable is left, not even in backups. No method of transmission or storage is completely secure, but MasterTells works to protect your information.
8. Your rights and choices
You can see, correct and delete your information in the app, and delete your account at any time. For a copy of your information or any other request, write to contact@mastertells.com. Requests are answered within the time the law allows, after verifying your identity.
9. Your U.S. state privacy rights
If you live in California or another U.S. state with a consumer privacy law, you have the right to know what personal information is collected and how it is used, and to access, correct and delete it. You will not be treated differently for using these rights.
- Categories collected in the last 12 months: identifiers (email, device identifiers), commercial information (purchases), internet or other electronic network activity (app usage), audio and electronic information (your content), and inferences drawn from your content (the analysis of your conversations, which only you and the people you share with can see).
- No sale or sharing: MasterTells does not sell your personal information or share it for cross-context behavioral advertising, and has not done so in the last 12 months.
- Sensitive information is used only to provide the Service you ask for.
- How to make a request: write to contact@mastertells.com. An authorized agent can make a request on your behalf.
10. If you are in the EEA or the UK
Under the GDPR and the UK GDPR you also have the right to restrict or object to processing, to data portability, and to withdraw any consent you gave. Requests are answered within one month. You can lodge a complaint with your local data protection authority, with Cyprus's Commissioner for Personal Data Protection, or, in the United Kingdom, with the Information Commissioner's Office.
11. Elsewhere
Wherever you live, you have the rights your local privacy law gives you, and you can use them by writing to contact@mastertells.com. In Canada you can also complain to the Office of the Privacy Commissioner of Canada; in Australia, to the Office of the Australian Information Commissioner; in Brazil, to the Autoridade Nacional de Proteção de Dados; and in Switzerland, to the Federal Data Protection and Information Commissioner.
12. People in your conversations
Conversations include what other people say. You are responsible for telling them and for getting any consent the law requires before recording or importing a conversation. Anyone who appears in a conversation can contact contact@mastertells.com.
13. Children
MasterTells is not for anyone under 18, and does not knowingly collect information from them.
14. This website
mastertells.com uses no cookies, no analytics and no advertising trackers.
15. Changes to this policy
This policy may change. Changes are posted on this page, and material ones are announced in the app before they take effect.
16. Contact
Depth Software LTD, Efesou 9, 5280 Paralimni (Famagusta), Cyprus · contact@mastertells.com